Contact Us

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Get in Touch

Have questions, feedback, or need support? We'd love to hear from you!

Before You Contact Us

Please check our FAQ page first - you might find your answer there! Common topics include:

• How to earn XLA and payout process
• Video credit issues and troubleshooting
• Wallet address requirements
• Payment delays and blockchain confirmations
• Daily limits and restrictions

What to Include in Your Message

To help us assist you faster, please include:

• Your XLA Wallet Address: (If related to payouts or video credits)
• Issue Description: Detailed explanation of the problem
• When It Occurred: Date and approximate time
• Screenshots: If applicable (error messages, etc.)
• Browser & Device: What you're using (e.g., Chrome on Windows, Safari on iPhone)

Common Contact Reasons

🎥 Video Issues

If videos aren't loading or you're not getting credit:

• Make sure ad blockers are disabled
• Try a different browser
• Check that you watched the entire video
• Wait 10-15 seconds for the video system to initialize

Still having issues? Email us with details

💰 Payout Issues

If you haven't received your payout after 20 videos:

• Wait 10-15 minutes for blockchain confirmation
• Verify your wallet address is correct
• Check your wallet's transaction history
• Look for error messages on the website

Missing payout? Email us with your wallet address

🔐 Privacy & Security

For privacy concerns or data deletion requests:

• Review our Privacy Policy
• We only store your public wallet address and usage data
• Data deletion requests: Email us

🤝 Partnerships & Donations

Interested in supporting Scala Rewards Hub or discussing partnerships?

• XLA donations are welcome and go directly to user payouts
• Partnership inquiries: Email us

🐛 Bug Reports

Found a bug or technical issue?

• Please include steps to reproduce the issue
• Screenshots or screen recordings are very helpful
• Mention browser, device, and OS version
• Report bugs: Email us

About Scala Rewards Hub

Service Type: Community-run cryptocurrency faucet
Cryptocurrency: Scala (XLA)
Affiliation: Independent (not officially affiliated with Scala Network)
Donations: 10% of revenue donated to Scala developers

Response Times

We aim to respond to all inquiries within 24-48 hours. During high-volume periods, it may take slightly longer. Please be patient - we're a small team doing our best to help everyone!

Alternative Resources

For general Scala (XLA) questions not related to the faucet:

• Official Website: scala.network
• GitHub: github.com/scala-network
• Documentation: wiki.scalaproject.io
• Discord: Join the Scala community Discord